Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Alchemy Wellness Solutions LLC (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

We collect both personal and non-personal information. Personal information includes your name, email address, phone number, physical address, and payment information when you make a purchase or request a quote. We also collect opt-in records and timestamps for communication channels such as SMS and email. Non-personal information includes your IP address, browser type, device information, website usage patterns, and information collected through cookies and similar technologies. We may also collect customer communications, appointment details, preferences, service history, and feedback.

This information is used to provide and improve our services, process transactions and payments, communicate with you about your inquiries, appointments, and service updates, enhance our website functionality and user experience, ensure security and fraud prevention, and maintain accurate records of your communication preferences and consent.

By opting into our SMS messaging services, you agree to receive text messages related to our services, such as appointment reminders, customer support, and important service updates. You will only receive these messages if you have explicitly opted in, and we maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

You can cancel SMS notifications at any time by replying “STOP.” After doing so, you will receive a final confirmation message, and no further messages will be sent unless you opt in again. All opt-out requests are processed within 24 hours. Message frequency may vary based on your interactions with our business, and messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

If you need help or support, you can reply “HELP” at any time or contact us directly at

[email protected]

. Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

We do not sell, rent, or trade personal information. We may share information with trusted third-party vendors who assist in our operations, including payment processing and appointment scheduling. We also work with SMS aggregators and service providers solely for the purpose of delivering the text messages you have consented to receive. All service providers are contractually required to maintain confidentiality and security.

We may disclose information if required by law or in response to legal requests such as subpoenas or court orders, or when necessary to protect our rights. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In all cases, your data remains protected under the terms of this policy. Text messaging originator opt-in data and consent will never be shared with any third parties, with the exception of approved aggregators and service providers who manage the messaging platform.

We maintain reasonable and appropriate security measures to protect your personal information, including encryption of sensitive data in transit and at rest, access controls, secure authentication, regular security reviews, employee training, breach response procedures, and secure backup and disaster recovery systems. While we do our best to protect your data, no method of transmission over the Internet or electronic storage is completely secure.

We use cookies and similar technologies to analyze traffic, understand user behavior, remember your preferences, improve website performance, and evaluate the effectiveness of our services. You may control cookie use through your browser settings. Disabling cookies may limit certain website features.

You have the right to access, update, or delete your personal information, opt out of marketing emails by clicking “unsubscribe” in our communications, opt out of SMS messages by replying “STOP,” and request details on how we handle your data. You may withdraw consent at any time and file a complaint with a supervisory authority if you believe your rights have been violated. To exercise any of these rights, please contact us using the information provided below.

Our website may contain links to other websites. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies separately. This policy applies only to data collected by Kitch Wellness.

We may update this privacy policy occasionally. The latest version will always be posted on our website along with the effective date. If we make significant changes, we will notify you by email or through a prominent notice on our website.

If you have any questions about this privacy policy or how your information is handled, please contact us at

[email protected]

.